BHH’s commitment to our guests as we navigate COVID-19
Your safety is critically important to us.
We are happy to announce we are accepting new reservations at The Black Hawk Hotel beginning May 8, 2020
April 24, 2020
The Black Hawk has been a place of respite for over 167 years, and while there are surely still trying times ahead, we are confident we can safely begin welcoming guests back to the historic hotel.
However, it’s clear that the hospitality industry is suffering from the effects of COVID-19 worldwide, and we’re not immune. The effects are felt even in our small town, by our small hotel, and by the 20+ people who are employed by the hotel. We fully support the shop local movement, and encourage you to “stay local” as well. By doing so, you are helping the second longest continuously operating hotel in the country keep its doors open for the next 167 years. We sincerely appreciate your loyalty to our independent, locally-owned hotel during this tough time.
In response to the uncertainty ahead, we are working hard to broaden our offerings into new areas with the same level of service and celebration of community that you know us for. Keep up with us on our website and social media pages for a series of announcements in the coming weeks.
In the meantime, please find below the new policies we’re implementing with our reopening to remain committed to the safety of our guests and staff. And please consider this a personal invitation to book your next stay with us!
We continue to wish you well and look forward to seeing you again.
General Manager, The Black Hawk Hotel
New Safety Policies
- Introducing a Self Check-In process to reduce human contact
- Guest rooms will be booked with at least one empty room between occupied rooms as much as possible. It might just get you a free upgrade!
- Hotel staff will continue to be on-premise on a limited basis, and available by phone/email 24 hours a day
- Housekeeping will not enter guest rooms until 48 hours after guest check-out
- Increased deep cleaning and surface cleaning throughout the hotel with proper disinfecting agents
- More sanitizing stations added for guests and staff
- Practicing the art of social distancing, and encouraging our guests to do the same
New Self Check-In
After booking, guests will be emailed a confirmation as well as a self-guided check-in process. This will include your room number, parking instructions, registration card and where to find your room keys. Simply leave the room keys in your room at check-out, and we will email you your receipt.
Flexible Cancellation Policy
We will continue to stipulate our 24-hour cancellation policy, giving you the freedom to cancel or reschedule your reservation without fees up to 24 hours before check-in.
Shop Local Breakfast
Our on-site café is closed until further notice; We encourage you to have breakfast and coffee at the many local cafes downtown that are still open for carryout. We’ll be happy to make recommendations.
Celebrate Your Special Occasions
Let us make up for those nights you couldn’t go out and celebrate! Let us know if you are celebrating an anniversary, birthday, or special occasion and we’ll make sure it’s extra special. Contact our concierge at: firstname.lastname@example.org or call 319.260.4020.
Buy a Gift Card for a Future Stay
Call us to purchase a gift card and we’ll mail it right to you. Great gifts for those you know who need a night away!
Extended Stay Rates
To better assist the growing needs of our guests, we are now offering weekly and monthly rates. To book this extended stay rate, please call us directly at 319-277-1161.
Retro Motel Open to Healthcare Professionals
To serve our community during COVID-19, the adjacent retro motel has been dedicated to temporarily housing healthcare professionals who wished to safely quarantine. We will continue to hold the retro motel for this use until further notice.
Shop Local, Book Direct
Help our local business by booking direct at: www.theblackhawkhotel.com or by calling the hotel at 319-277-1161.
April 3, 2020
We have extended our closure to April 30 to follow the recommendations of state health officials.
However, in an effort to serve our community, we have made the decision to open the retro motel to healthcare professionals who need a place to safely quarantine. We will be donating half of the revenue from these reservations back to the local health system’s foundation. If you are a healthcare professional and would like to make a reservation, please call the hotel at 319-277-1161.
Thank you for your understanding and we hope you continue to stay safe and healthy!
A letter from our owner, Mark Kittrell:
March 19, 2020
Dear Guests: It’s with heavy hearts we have decided to temporarily suspend new bookings at The Black Hawk Hotel to protect you and our staff during COVID-19. Rest assured, our small but mighty historic hotel has weathered many tough times in its 167 years; we will get through this too. Along with many other small businesses, we are coordinating with local and state health officials’ recommendations on when to reopen (currently March 31, 2020). We will continue to answer calls and emails during this time, so please feel free to reach out. One way you can support our small, independent hotel is by purchasing a gift certificate for a future stay—they never expire! Just call or email us and we’ll mail it to you. And to our country, community, guests and staff alike: our hearts are with all of you during this tough time. We look forward to hosting you back at The Black Hawk soon! Until we see each other again, Mark Kittrell and The Black Hawk Team email@example.com | 319.277.0007