Guest Services

Live like a local when staying at The Black Hawk Hotel. While we are rich in history, we offer a variety of elegant 21st-century amenities. Need dinner reservations or an overnight suit press? We have you covered with our 24-hour concierge service.

Email Concierge

Room Service

From your favorite downtown restaurants delivered right to your room.

Bar Service

Bar Winslow’s beer and wine menu delivered to enjoy in the comfort of your room.

Breakfast To-Go

Get a jump start on the morning. Make arrangements with the front desk the night before.

Press and Shine

Full suit press and shoe shine service.


We’ll get you from A to B.

Bike Rental

Go out and explore the Cedar Valley’s 100+ miles of trails. We’ll arrange for bike rentals and acclimate you with the best routes.

Personal Shopping

From last-minute gifts, to finding that perfect something that lets you take a piece of Cedar Falls home with you. We know where all the best finds are downtown.


Secure a table at a favorite establishment downtown.


Let us arrange for tickets to a show or concert in town.

Current Offers

We like to spoil our guests. That’s why at The Black Hawk Hotel, we’ve have a regular rotation of offers for our guests. See our available offers below.

Email Concierge

Our Current Offers

Pay It Forward

Our Director of Hospitality is paying her employee discount forward in April! This month, receive 30% off all weeknight reservations (Sunday – Thursday). Reservation and stay must take place during the month of April.

Call us at 319-277-1161
or email us to book this offer.

Bar Winslow

One complimentary cocktail from our hotel bar will be included in all weekend reservations. You haven’t had the best Old Fashioned until you’ve had a Bar Winslow Old Fashioned!

Call us at 319-277-1161
or email us to book this offer.

Parent Appreciation

Gift your babysitter a call and start planning your much needed night on the town. All parents staying at The Black Hawk Hotel in April will receive their choice of complimentary red or white wine upon arrival.

Call us at 319-277-1161
or email us to book this offer.

Business Travel

Gigabit Wifi and our suite of services — including printing, suit presses & shoe shines — make traveling for business a breeze. See our special business class pricing and perks below.

Email Concierge

Business Travel Offers

Lock in our business class rate.

Contact the Reservation Team to book at our corporate rate: $89.00 on weeknight (M-Th) stays in a Classic Queen room. Add breakfast for $6.00.

Enjoy business rewards.

Stay 9 times, get the 10th free. Redeem your rewards for you or for your business.